Terms and Conditions

The website www.isabellaoutlet.net is owned and operated by Isabella A/S.

If you have any questions, please contact us:

Email: info@isabella.net
Phone: +45 75 82 07 55 (Monday–Friday, 09:00–15:00)
Address: Isabellahøj 3, 7100 Vejle, Denmark

Our Terms and Conditions of Sale

These Terms of Delivery outline the conditions for purchasing and receiving products from Isabella A/S through our website.

Our terms apply to all purchases made on www.isabellaoutlet.net.
By placing an order, you agree to these terms. If you do not agree, you cannot order items from our website.
We recommend that you read these terms carefully before placing an order.
Isabella A/S reserves the right to update or change the terms of sale at any time. You will be required to accept the updated terms each time you make a purchase.

The latest version of our terms is always available on our website.

Prices and Payment

All prices are listed in Euros (€) and include 25% VAT and other taxes.
The total price, including any delivery charges or card payment fees, will be displayed before completing your order.
Free Delivery: Orders over €750 qualify for free delivery.
For orders below €750, a delivery fee of €15 will apply.
Payment is reserved at the time of ordering and collected once your order is dispatched.
Accepted Payment Methods: Visa, MasterCard, and Visa-Electron.

Ordering on our Website

You must be at least 18 years old and have a valid credit card to place an order. If under 18, you must have legal authorization to trade with us.
Our website is available 24/7 but may occasionally be closed for maintenance (usually carried out at night).
Orders placed during weekends or public holidays will be processed on the next working day.
Orders are only accepted if payment details are correct, and no evidence suggests misuse or violation of our terms.

Order Process

Before clicking ‘Buy,’ you can review and edit your order details.
Once you click ‘Buy,’ your order is binding, and you will receive an order confirmation by email.
If you make an error or wish to cancel your order, contact our customer service immediately.

Delivery

Your order will be delivered to the address provided at checkout.
Delivery Time: Expected delivery is 5–10 working days. Longer times may apply for out-of-stock or custom items.
During busy periods, delivery times for certain items may be extended.

Delivery Methods

Home delivery is available for most locations.
If your selected delivery point is full, your package may be redirected to a nearby alternative location.

Countries We Deliver To

Delivery is available to the following countries: Denmark (DK), Sweden (SE), Germany (DE), the Netherlands (NL), Belgium (BE), France (FR), Spain (ES) except Gibraltar and the islands, Poland (PL), Italy (IT), and Austria (AT).

Partial Shipments

If not, all items are in stock, we may send the available items first. Remaining items will be shipped once in stock, without additional delivery fees.

Right of Withdrawal

As a consumer, you have the right to cancel your purchase within 14 days.

Cooling-Off Period

The 14-day period starts when you or a designated third party (not the carrier) receive the items.
For orders with multiple deliveries, the cooling-off period starts upon receipt of the final item.

How to Cancel

To cancel your purchase:

Notify us via email or letter with an unequivocal statement.
You may use our standard withdrawal form (provided below).
Return the item(s) within 14 days after notifying us.

Refund Process

Refunds, including delivery costs, will be issued within 14 days of receiving your cancellation request.
If a non-standard delivery method was chosen, only the cost equivalent to standard delivery will be refunded.
Refunds will be made using the original payment method unless agreed otherwise.

Conditions

You are responsible for return shipping costs unless the item is defective.
We may withhold the refund until the items are received or proof of return is provided.

Returns

Items must be returned to: Isabellahøj 3, 7100 Vejle, Denmark

Ensure items are properly packaged to avoid damage during transit.
You are liable for any reduction in value caused by handling beyond what is necessary to determine the nature, characteristics, and function of the goods.

Incomplete or Incorrect Items

If you receive incomplete or incorrect items, please contact customer service with:

Your order number.
A description of the issue.

You can choose one of the following resolutions:

Return the item for a refund.
Return the item for a replacement.
Keep the item and receive a proportional refund.
Keep the item and have the defect corrected.

Force Majeure

We are not liable for delays or failure to fulfil orders due to circumstances beyond our control, such as:

Natural disasters, pandemics, strikes, or lockouts.
Disruption of telecommunications or IT infrastructure.
Governmental actions or blockades.

Privacy Policy

Your personal data is treated confidentially. For details, please refer to our Privacy Policy.

Making a Claim

For defective or faulty items, contact customer service within two years of the delivery date.

Unresolved disputes can be submitted to the Danish Complaints Resolution Centre or the European Commission’s online complaints portal.

Applicable Law and Jurisdiction

All orders are governed by Danish law, excluding:

Laws leading to the application of non-Danish law.
The United Nations Convention on Contracts for the International Sale of Goods (CISG).

Disputes shall be settled by a competent court in Denmark.

Contact Details

Email: info@isabella.net
Phone: +45 75 82 07 55 (Monday–Friday, 09:00–15:00)
Address: Isabellahøj 3, 7100 Vejle, Denmark

Standard Withdrawal Form

(To be completed and returned only if exercising the right of withdrawal):

To: Isabella A/S, Isabellahøj 3, 7100 Vejle, Denmark
Email: info@isabella.net

I/We hereby notify that I/We wish to withdraw from my/our contract for the following items: ___________
Order date: ___________
Name: ___________
Address: ___________
Signature (if on paper): ___________
Date: ___________

Last updated 01-24-2025